Users are experiencing that a patient appointment which has been ‘Arrived’ will enter the Traffic Manager section of the application, but if they are not moved from the Waiting Room into a ‘Room’ before midnight, the patient will not carry over into the ‘Waiting Room’ for the next day.
This is of particular concern for our users which work evenings (e.g. Community Paramedics) and rely on the Traffic Manager function to place clients into rooms accordingly. The issue then becomes that multiple appointments are being created for the same patient; one on the day the patient actually arrived, and one on the following day when they were moved into a room so that they will appear in the Waiting room again for Traffic Manager.
[Please see attachment for further details.]
|Last Reviewed by Product Management||2017-04-11|